Always remember to read the Terms and Conditions before making any et purchases.
The following sales and delivery terms apply to all deliveries from Naturebaby. These terms apply in the event that there are no other written agreements between you as the buyer and Naturebaby.
When you shop at Naturebaby, all transactions and agreements are made in Danish. Transactions and agreements with children and young people under 18 years can only be made by parents or another adult person who can legally act on behalf of the child or young person. At Naturebaby, you can only order goods through our website. When you shop at Naturebaby, you enter into a transaction with:
Naturebaby
Sivlandvænget 3
5260 Odense S
CVR: 37919632
TEL: +45 36939022
Email: contact@nature-baby.com
Prices
All prices are in local currency and include VAT for the shipping country. Prices are daily prices.
Delivery
Our delivery times depend on which products you purchase. You can see the delivery time for each product. If the product is not in stock, you will receive an email or a call from an employee a few hours after the purchase.
Since we do not have all items in stock, the delivery time may vary from about 1 to 14 days. Your order will be shipped when all items are packed and ready for dispatch. Therefore, the latest shipping date should be considered as the actual shipping date. 97% of all shipments arrive the day after we have sent them from our warehouse.
Delivery of goods is considered to have occurred when Post Danmark or GLS has delivered the item to the specified delivery address, and you have received/acknowledged the item.
We ship to Denmark, Sweden, and Greenland. The shipping price depends on which country you are sending to. There is only free shipping over 499,- for deliveries in Denmark with the shipping method "GLS Pakkeshop".
Shipping
All shipments are sent with Post Danmark or GLS.
To track a shipment, you will immediately receive an email from us with a tracking code after we have sent your order. Here you can log in to track your order.
Shipping costs can be seen when items are placed in the cart and a delivery address has been selected.
Shipping Prices:
| COUNTRY | PICKUP | HOME DELIVERY | FREE SHIPPING THRESHOLD |
| Denmark | 49 DKK | 59 DKK | 799 DKK (Pickup point) |
| Sweden | 59 SEK | 79 SEK | 999 SEK (Pickup point) |
| Belgium | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| France | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Holland | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Italy | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Poland | 35 PLN | 49 PLN | 499 PLN (Pickup point) |
| Spain | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Germany | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Austria | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Portugal | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Czech Republic | 200 CZK | 300 CZK | 2500 CZK (Pickup point) |
| Romania | 39 RON | 59 RON | 499 RON (Pickup point) |
| Bulgaria | 16 BGN | 24 BGN | 199 BGN (Pickup point) |
| Croatia | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Slovakia | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Cyprus | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Latvia | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Slovenia | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Lithuania | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Estonia | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Luxembourg | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Finland | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Malta | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Greece | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| Hungary | 3,150 HUF | 4,750 HUF | 39,999 HUF (Pickup point) |
| Norway | 95 NOK | 140 NOK | 1,499 NOK (Pickup point) |
| Ireland | 8 EUR | 12 EUR | 100 EUR (Pickup point) |
| UK | 7 GBP | 10 GBP | 85 GBP (Pickup point) |
| Switzerland | 8 CHF | 12 CHF | 100 CHF (Pickup point) |
Some items are too large for GLS and Post Nord and may therefore incur a delivery fee of 199 or 299 DKK. This covers pallet deliveries to private addresses. This will be evident when you proceed to payment.
If it has been agreed with Naturebaby that Post Danmark or GLS may leave the delivery at et specified location at the address, e.g., "May be left in the carport" or "Leave by the front door" or similar, this is done at your own responsibility and risk.
All shipments are insured by Naturebaby. If you discover damage to the package, this must be reported to Naturebaby by contacting contact@nature-baby.com.
We would like to point out that if your package is not picked up at the Post Office/package box in due time, the package will be returned to our warehouse. In that case, shipping fees corresponding to our costs will be charged.
Payment
All prices at Naturebaby are including VAT and excluding shipping. No money will be withdrawn from your account before the item is shipped. No payment fees are charged at Naturebaby
We offer the following payment options:
1) Dankort, Visa Dankort, Visa, MasterCard, Maestro, American Express, Visa Electron, Diners Club, Mobile Pay, Viabill credit, and EAN invoicing. The payment is very simple and takes place over an encrypted and secure connection directly to PBS, and only you and PBS can read it. Thus, no one else can see or store your information. When paying with a credit card, you are always protected against misuse. You have the option to reject a payment when you receive your payment summary. You have no deductible in case your payment card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system.
2) Viabill. You can read more about this option here: http://www.viabill.com
3) You have the option to pay with child benefits. This means that you order and receive your goods immediately, but that Naturebaby only withdraws the money from your account the next time the child benefits are paid. That is, if you order on the same day that the child benefits are received, you will be charged on the same day. If you order the day after the child benefits are paid out, the money for your purchase will only be withdrawn the next time the child benefits are paid out. If, for some reason, we cannot deliver your order immediately and your order is therefore delivered only after the child benefits are received, we will also only withdraw the money when the goods are dispatched. When using our service to pay with child benefits, the total order can be a maximum of 2,000 DKK, including any fees and shipping. It is not possible to combine paying with child benefits and Viabill payment.
You will receive an email when the item is shipped with an invoice and shipping information.
Right of withdrawal/exchange
You have 30 days right of withdrawal when you shop with us. To utilize the extended return policy compared to the original 14 days according to the Consumer Contracts Act, it requires that the item is not broken in packaging and that the item is still available in the shop.
The withdrawal period expires 30 days after the day you;
1) Have received your item
2) Take physical possession of the last item when it comes to an agreement about several different items that are ordered in one order and delivered individually
3) Take physical possession of the last batch or the last part when it comes to an agreement for the delivery of a good that consists of several batches or parts
You must notify us within 30 days of receipt that you wish to withdraw your purchase. The notification must be given by sending an email to contact@nature-baby.com. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send it back. You will find it included with your order confirmation/item - alternatively, you can use our return portal.
You cannot withdraw simply by refusing to accept the item without simultaneously giving us clear notice of this.
If you have purchased multiple items from us, you have the option to send one or more items back, even if they were purchased under one order. Please note that you will not receive the delivery costs back if you withdraw part of your purchase.
Return
You must return your order to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs associated with the return of the item.
When returning, you are responsible for ensuring that the item is securely packaged.
You bear the risk of the item from the time of delivery.
For items not collected in post offices/package shops, you will be charged the return shipping in the same manner as if you had returned via our return portal.
Certain items due to their nature cannot be returned by regular mail. This applies to Kids beds, larger furniture, etc.
The costs for return shipping are expected to amount to approximately 600 DKK. Beds and other furniture are often expensive to return, as they must be transported on pallets.
Condition of the item when you return it
You are only liable for any reduction in the value of the item resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words – you can try the item in the same way as if you tried it in a physical store.
If the item has been tried beyond what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item.
To receive the full purchase amount back, you must therefore do the same as one can in a physical store. You may test the item, but not put it into actual use.
Refund of the purchase amount
If you cancel your purchase, you will of course receive the amount you have paid to us back. In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.
If the purchase is returned later than 30 days after receipt, we may assess that the money should be refunded in the form of a gift card. For example, if the credit card has been blocked in the meantime and we are therefore unable to refund the money to the card used.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs as a result of your own choice of a different delivery method than the cheapest form of standard delivery that we offer), without undue delay and in any case no later than 14 days from the date we have received notification of your decision to cancel this agreement. We will carry out such a refund using the same payment method that you used for the original transaction, unless you have expressly agreed to something else.
We may withhold the refund until we have received the item back, unless you have provided proof of having returned it before then.
If you cancel the purchase, the item must be sent to:
Naturebaby
Sivlandvænget 3
5260 Odense S
We would like to point out that we do not accept packages sent by cash on delivery or packages sent to a parcel shop/post office.
What should I send back?
You must include a copy of the order confirmation or other documentation for your purchase so that we can see who the package is from.
Note! We do not accept packages sent by cash on delivery.
Exchanges
For exchanges, you must pay the shipping cost to have the items sent again.
Right of complaint
When you shop at Naturebaby, you naturally have a 24-month right of complaint. If the item is damaged, you can send us an email with a description of the damage, and we will get back to you as soon as possible with information on how we will resolve the issue.
This may mean that you either get the item repaired, exchanged, refunded, or receive a discount on the price, depending on the specific situation. This naturally requires that the complaint is justified and that the defect has not occurredet as a result of improper use of the product or other damaging behavior.
Complaints must be made within a reasonable time after you have discovered the defect in the item.
Therefore, remember to keep your invoice in case a et problem arises. We will refund reasonable shipping costs that you may incur in connection with the return of the item when the complaint is justified. In practice, this will be the cheapest shipping method. When you return the item, please provide as detailed a description of the problem as possible.
Remember that the item must always be sent back in secure packaging, and obtain a receipt for sending so that we can refund your shipping costs. Note! We do not accept packages sent by cash on delivery or similar.
Product range
In the event that products or models are delayed from the supplier or removedet from the range, Naturebaby will inform about this.
Documentation and guidance: If there are product descriptions and user manuals for the item, these will accompany the delivery from Naturebaby. If you want further information or advice, you can contact us at contact@nature-baby.com. Naturebaby guarantees that the products meet the requirements for CE marking.
Gift cards
When purchasing a gift card, the card is active for 3 years from the date of purchase. It is possible to use the card in multiple transactions if desired. For example, if you have et a gift card worth 1,000 DKK and use 500 DKK on an order, the remaining 500 will stay on the card to be used later. Et gift cards from Naturebaby are delivered electronically, as a PDF document, where you can download et the gift card, which you can print out or send to the gift card recipient. If the card is lost, it is possible to contact customer service to retrieve the code again. You do not pay for shipping when purchasing a gift card!
Personal information
At Naturebaby, your information is confidential and will be processed in accordance with the Data Protection Act. Read more about our privacy policy.
In order for you to enter into an online agreement with Naturebaby, you must register with the following personal information:
• Name
• Address
• Email address
We process the registration of your personal information with the purpose of being able to deliver the goods to you. The personal information is registered with Naturebaby and will only be deleted if the customer requests it. However, it is et requirement according to the accounting law that the information is kept for at least 5 years. When personal information is collected via our website, we ensure that it always occurs with your explicit consent, so that you are informed about exactly what information is collected and why.
Naturebaby is the data controller and is the only one who has access to the information registered about you.
The director and employees at Naturebaby have access to the information registered about you.
Information provided to Naturebaby is not shared or sold in any way to third parties, and we do not register any sensitive personal information.
As a registered customer at Naturebaby, you always have the right to object to the registration. You also have the right to access what information is registered about you. These rights are granted to you under the Data Protection Act, and inquiries regarding this should be directed to Naturebaby via email contact@nature-baby.com.
Force majeure
As a result of force majeure, Naturebaby's obligations cease. If the period under force majeure lasts longer than 2 months, both you and Naturebaby have the right to terminate the agreement, without any debt to be paid to the liable party in such cases. Force majeure includes, among other things, strikes, import/export bans, whether they occur at the company or the company's suppliers.
Reservations
Naturebaby reserves the right to change and update the terms and conditions applicable to this website. It is important that you stay informed about any changes.
Product images may vary from the actual product.
Complaint access
If you as a consumer wish to complain about your purchase, you must contact Naturebaby at contact@nature-baby.com. If we are unable to find a solution, you can send a complaint to the Consumer Complaints Board, Toldboden 2, 8800 Viborg via the Complaints Portal for the Consumer Complaints Board.
To be able to complain, the item or service you wish to complain about must have cost at least 1,110 DKK and no more than 100,000 DKK. For complaints about clothing and shoes, however, the price must have been at least 720 DKK. It costs et fee to have the complaint processed.
If you reside in et another EU country than Denmark, you can complain to the EU Commission's online complaint portal here.
Standard Withdrawal Form
Standard Withdrawal Form
(This form is to be filled out and returned only if the right of withdrawal is exercised)
To:
Naturebaby
5260 Odense S
Email: contact@nature-baby.com
I hereby inform you that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:
____________________________________________
Ordered on: ___________
Received on: _________
Consumer's name: _____________________________
Consumer's address: ____________________________
Consumer's signature: ________________________
Date: _________________
(only if the content of the form is communicated on paper)
The terms and conditions were last updated on 15.01.2024
