Refund Policy
Right of withdrawal / Exchange
You have a 30-day right of withdrawal when you shop with us. In order to make use of the extended/expanded return policy compared to the original 14 days pursuant to the Danish Consumer Contracts Act, the conditions below must be met.
The withdrawal period expires 30 days after the day you:
- Have received your item
- Obtain physical possession of the last item when it concerns an agreement for several different items ordered in one order and delivered individually
- Obtain physical possession of the last lot or the last part when it concerns an agreement for the delivery of an item consisting of several lots or parts
Within 30 days of receipt, you must notify us that you wish to cancel your purchase. The notification must be given by sending an email to info@naturebaby.dk. In your notification, you must clearly make us aware that you wish to exercise your right of withdrawal.
You may choose to use our standard withdrawal form or return via our return system.
How to return an item
1. Go to this page, and fill out the form.
2. Enter your order details.
3. Select which items it concerns.
4. Once you have filled in the information and confirmed, our customer service will review your request and you will hear from us within a couple of business days. You will immediately receive a confirmation by email.
5. If your return request is approved, you will receive a link with the option to order a return label for drop-off at a parcel shop within 14 days of confirmation.
You cannot cancel by simply refusing to accept the item without also giving us clear notice.
If you have purchased several items from us, you have the option to return one or more items – even if they were purchased in one combined order. Please note that you will only be refunded the delivery costs if you cancel the entire order. In the case of partial returns, shipping costs are not refunded.
Returns
You must send the item back to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs associated with returning the item yourself.
When returning an item, you are responsible for ensuring that the item is securely packaged. You bear the risk for the item from the time it is delivered to you until we have received it back.
For uncollected items at post offices/parcel shops, the return shipping cost will be deducted from your refund, in the same way as if you had returned it by shipment.
Certain items cannot, by their nature, be returned by normal post. This applies, for example, to children's beds, larger furniture, etc. The cost of returning such items is expected to amount to no more than approx. 600 kr., as these must be returned on a pallet.
Condition of the item upon return
You are only liable for any reduction in the value of the item resulting from handling other than what is necessary to determine the nature, characteristics, and the way it functions.
In other words – you may try the item in the same way as if you were trying it in a physical store. If the item has been tested beyond this, we consider it used, which may mean that you only receive part of – or in some cases none of – the purchase amount back.
In order to receive the full purchase amount back, you must therefore not actually use the item.
Refund of the purchase amount
If you cancel your purchase, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your having chosen a type of delivery other than the cheapest standard delivery we offer).
The refund will be made without undue delay and no later than 14 days from the date on which we have received your notice of cancellation.
We will make the refund using the same means of payment that you used for the purchase, unless otherwise agreed.
We reserve the right to withhold the refund until we have received the item back, or you have provided documentation that it has been sent back – whichever occurs first.
In the event of a reduction in value for which you are liable, this will be deducted from the refunded amount.
Returns – address and documentation
If you cancel the purchase, the item must be sent to:
House of Mammashop ApS
Sivlandvænget 3
5260 Odense S
Danmark
We do not accept packages sent cash on delivery or to a parcel shop/post office.
Please enclose a copy of the order confirmation or other documentation of the purchase so that we can identify the sender.
Exchange
In the event of an exchange, we ask you to bear the shipping costs for the new shipment yourself.
Standard withdrawal form
(Complete and return only if you wish to exercise the right of withdrawal – this is not a requirement)
To:
Mammashop.dk
Sivlandvænget 3
5260 Odense S
E-mail: info@naturebaby.dk
I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following items:
Ordered on: ___________
Received on: _________
Consumer's name: _____________________________
Consumer's address: ____________________________
Consumer's signature: ________________________
Date: _________________
(Only if the contents of the form are communicated on paper)
The terms and conditions were last updated: 18-06-2026
